Welcome to penelm.co.uk (hereinafter referred to as “this Website” or “we”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use penelm.co.uk, purchase products, or interact with us.
By using this Website, you acknowledge that you have read and agree to the contents of this Privacy Policy.
- Information We Collect
We may collect the following categories of information:
Personally Identifiable Information
When you place an order, register an account, contact us, or subscribe to our newsletter, we may collect:
Name
Email address
Phone number
Billing address
Shipping address
Payment information (processed by third-party payment service providers)
Account login credentials
Automatically Collected Information
When you visit this Website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Date and time of access
Pages viewed and clickstream data
Referring website information
Cookies and Similar Technologies
We use cookies and similar technologies to:
Ensure the proper functioning of the Website;
Remember your preferences;
Enhance user experience;
Analyze website traffic and usage patterns;
Improve our products and services.
You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the Website.
- How We Use Your Information
The information we collect may be used to:
Process and fulfill orders;
Provide customer support services;
Manage user accounts;
Send order confirmations, shipping notifications, and service-related information;
Respond to inquiries, complaints, and feedback;
Prevent fraud and ensure transaction security;
Improve Website functionality and user experience;
Comply with legal obligations;
Send marketing communications and promotional offers, subject to your consent.
- Payment Information
This Website does not directly store complete bank card or payment account details.
All payment transactions are processed through secure third-party payment service providers. The relevant payment institutions will handle your payment data in accordance with their own privacy policies.
- Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share necessary information with third parties under the following circumstances:
Delivery service providers (for order fulfillment);
Payment service providers (for payment processing);
Website hosting and technical service providers;
Data analytics service providers;
As required by laws and regulations, or by government authorities pursuant to law;
To protect our legitimate interests, prevent fraud, or maintain the security of the website.
All third parties process your information only to the extent necessary to provide their services.
- Data Storage and Security
We implement reasonable technical and administrative measures to protect your personal information, including:
SSL encryption for data transmission;
Secure server environments;
Access controls;
Regular security monitoring and maintenance.
Although we employ reasonable security measures, data transmission over the Internet cannot be guaranteed to be absolutely secure; therefore, we cannot guarantee the absolute security of your information during transmission.
- Data Retention Period
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
When the relevant information is no longer required, we will take reasonable measures to delete, anonymize, or securely destroy it.
- Your Rights
Subject to applicable data protection laws (including the UK Data Protection Act and the UK GDPR), you may have the following rights:
To access a copy of your personal information;
To correct inaccurate information;
To request the deletion of your personal information;
To restrict the processing of your information;
To object to specific data processing activities;
The right to data portability;
To withdraw consent previously granted.
To exercise any of the above rights, please contact us using the contact details provided on this website.
- International Data Transfers
Due to the operational requirements of the website and the provision of services, your information may be transferred to servers or service providers located outside of your country or region.
When transferring data internationally, we will take appropriate measures to ensure that your personal information receives protection consistent with the requirements of applicable laws.
- Third-Party Links
This website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security measures of third-party websites. We recommend that you review the relevant privacy policies of any third-party websites you visit.
- Children’s Privacy
This website does not provide services to children under the age of 18, and we do not knowingly collect personal information from children. If we discover that such information has been collected inadvertently, we will delete it promptly.
- Updates to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. The updated version will be posted on this page and will take effect from the date of publication. We recommend that you review this policy periodically to stay informed of the latest content.
- Contact Us
If you have any questions regarding this Privacy Policy, our personal information processing practices, or data protection-related matters, please contact us via the “Contact Us” page on this website.
Email: suewagner386@hotmail.com
By continuing to use penelm.co.uk, you agree to the information collection, use, and processing practices described in this Privacy Policy.